Owing to the increased complaints against e-commerce food companies, the Food Safety and Standards Authority of India (FSSAI) has revised the Food Safety and Standards (FSS) Act and added new guidelines in the act.
The new revisions are impactful on e-commerce food companies namely, Big Basket, Swiggy and Zomato. According to the new guidelines, food products offered for sale are liable to sampling at any point in the supply chain. Companies will also need to provide an indicative image of the food on their platforms so that consumers can recognize the product. Besides the above-mentioned guidelines, there are other guidelines added in the revised FSS act. (Source ET)
Pawan Agarwal, Chief Executive of FSSAI, said "With the increasing use of e-commerce platforms by consumers, the guidelines are aimed at stepping up vigilance on the safety of food provided to consumers. These guidelines will help in building confidence in the e-commerce food business sector and increase its credibility." (source: ET)
The primary cause of revising the guidelines by the national food regulator is to re-operate registering and licensing process of e-commerce food companies.
E-commerce food companies have moderately reacted to the latest revision of FSS act and talked about complying with the new norm