your password has been reset successfully, Please login again.

Six helpful ways to deal with No-shows in the beauty salon business

Despite learning soft-skills, there are yet another tactics that salon owner must learn—how to nullify no-shows
BY Jaspreet Kaur
Feature Writer, BusinessEx
Jan 22,2019

A beauty salon business requires constant dealing with the clients. Creating a positive impression and maintaining good relationships with the customers are imperatives of the business. In spite of variant situations, the salon owner needs to modestly react to customers’ queries and insensitive behaviour. Regular customer handling builds and imbibes customer-friendly nature in the salon owner.
Despite learning soft-skills, there are yet another tactics that salon owner must learn—how to nullify no-shows. In the salon business, you meet various kinds of customers, some are sweet whilst others are cunning and try every mean to bargain. Though, there is another set of customers who often promise to appear but does not turn up for appointments. These kinds are most annoying customers for you; other than time, these customers beget you to not take other appointments in the scheduled time.
As a result, being the salon owner, you suffer and loathe such customers. In the beginning, you may not realize how to handle customers who never turn up at the appointments. For beginners, it is significant to imbibe must-have entrepreneurial skills which help deal such customers.
Six Ways to nullify no-shows in the salon business
Late arrivals, sudden cancellations and no-shows are certain problems which often frustrate salon owners. To tackle such situations, you should adopt effective tips in your practice.

1. Introduce a cancellation policy
To avoid no-shows, you should draft a cancellation policy and paste it everywhere in the salon and spa. Further, ensure pasting it on the location, which is easily noticeable. While creating the cancellation policy, including the aftermath of no-shows and sudden cancellation. In addition, exhibit the importance of time as well as late arrivals in the cancellation policy. All these instructions should be written in a concise manner.

2. Implementing the cancellation policy
Creating the cancellation policy is not enough; you should also enforce it so as to ensure that the clients turn up in the respective appointment. A gentle reminder to the clients will be sufficed to exhibit that you are dire about the cancellation policy.

3. Take the card details or money
The best way to ensure if the customer is turning up is by taking down their card deets. Other than this, you may ask the customers to give some money in advance. If the customer gives a small of a portion of money in advance then it is obvious that the customer will show up. However, conversely, you can charge the money for cancelling the appointment.

4. Send appointment reminders
Many times, customers forget their beauty appointments and thus, reminding them of their appointments is another effective tip to ensure that they turn up. For reminders, you should use text message services over the emails. In essence, text messages are more read by customers than emails.

5. Handle no-shows
If the customer does not turn up then imposing cancellation policy is applicable. However, you should inquire as to what the reasons were which led to no-show. For that, always call the customer and seek reasons for a no-show. If you find customers’ reasons are genuine, then it is your take to impress the customer by not imposing the cancellation policy.
However, if you perceive that the customer is lying or making excuses then you can instantly impose cancellation policy on the customers.
6. Charge the money
If the customer does not show up and makes inapt excuses then you should charge money for the inconvenience you faced. Like customers, a salon owner also faces problems if the appointment cancels as they expect huge money from the customer. So, it is imperative to deduct a portion of money from the customers for begetting no-shows.
Adopt the aforementioned ways to avert no-shows in the salon business.


Please add your Comment
SIMILAR Articles
April 07, 2020
A company can deploy new-age marketing skills to increase speed, synchronization and develop connect ...More
By Jaspreet Kaur
March 19, 2020
As per the UN conference, the coronavirus outbreak may affect the global economy by $1-2 trillion in ...More
By Jaspreet Kaur
February 24, 2020
Hyperlocal platforms are today helping kirana store owners to cope with the competition, initiated b ...More
By Jaspreet Kaur
February 16, 2020
Companies have begun employing information technology to develop their productivity in a series of d ...More
By Jaspreet Kaur
January 23, 2020
Tea, being the favourite hot beverage of the Indian natives, comes in rich flavours; in a bid to aro ...More
By Jaspreet Kaur
January 06, 2020
Microfinance startup, Satin Creditcare Network Ltd (SCNL) has lately received External Commercial Bo ...More
By Jaspreet Kaur
December 27, 2019
The company’s demise was a gradual process, which began with the sale of its physical stores. ...More
By Jaspreet Kaur
December 23, 2019
Salesforce has separately inked Memorandums of Understanding (MoU) along with Telangana Academy for ...More
By Jaspreet Kaur
December 20, 2019
In the pre-Budget meeting with the Finance Minister, the Indian industrialists raised various issues ...More
By Jaspreet Kaur
December 03, 2019
Thomas Cook India lately proclaimed that it has inked an agreement with Thomas Cook UK’s special man ...More
By Jaspreet Kaur
December 02, 2019
Cloud Storage (also known as Cloud) is a vital tool that every business should use nowadays; it does ...More
By Jaspreet Kaur
November 16, 2019
To make your business a renowned brand, it is important to concentrate on improving customer experie ...More
By Jaspreet Kaur